sidewalk damages in NYC

Who Can You Contact to Report Sidewalk Damages in NYC?

A cracked and uneven sidewalk adjacent to any residential or commercial property can turn a safe and smooth walk into a hazardous one. Fixing these damaged sidewalks to ensure everyone’s safety is essential.

But how to identify the damages and whom to report them to be fixed. The answer depends on the location and nature of the damage. If you want to know who fixed sidewalk repairs, let an expert sidewalk repair contractor help you determine the right course of action. With our help, you will be able to report the damages as early as possible and get them fixed.

The City's Responsibility

The NYC Department of Transportation (DOT) has the primary responsibility for maintaining sidewalks on public property and in residential areas. It encompasses a vast area, with the DOT replacing millions of square feet of sidewalk annually.

How Can You Report to DOT?

Property Owner's Responsibility

In most cases, property owners are responsible for sidewalk maintenance. This typically applies to commercial properties and some multi-unit residential buildings. The New York City Administrative Code mandates that property owners keep their sidewalks in a reasonably safe condition.

How to Identify Property Owner’s Responsibility?

What If the Damage is on Private Property?

What Happens After You Report to the DOT?

The DOT will assess the reported damage. Minor cracks or uneven patches might be included in their routine maintenance schedule. For more extensive repairs, the DOT may issue a Notice of Violation to the property owner, requiring them to resolve the issue within a specific timeframe of 75 days.

Following Up on Your Report

You can track the status of your report through the 311 system. This allows you to check if an inspection has been conducted and what actions, if any, have been taken.

Additional Considerations While Reporting Sidewalk Damages

Following are a few things to consider while reporting damaged sidewalks.


A well-maintained sidewalk is not just safe and functional; it is essential for pedestrian safety and accessibility. By reporting damage and staying informed, you can play a role in keeping NYC's sidewalks in good condition.